2025 Best Practice Guide
Raising Standards

Best Practice Guides

Take a look at our full range of Best Practice Guides - outstanding books that bring together highlights from our extensive online member library of best practice materials. Designed not only to inspire, but also to identify practical insight and provide toolkits and hot tips, we intend our resources to help you to raise standards across the industry. Packed with case studies, research, thought leadership and supplier listings, this is the year-round resource that contains the jewels of the year’s best practice.
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2025 Awards Case Study: A story of change and growth

Published on 19 June 2025

2025 Awards Case Study: A story of change and growth

Two years ago, the Customer Support Hub at People’s Partnership was in a tough spot. Pressure was high, staff turnover was rising, and performance targets were slipping. Something had to change. Every month, over 40,000 new members join, and transaction volumes rise each year. So, the demands keep growing. Hiring more people wasn’t a sustainable answer.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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