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Upcoming Webinars

These webinars are hosted by The Forum or in association with our partners. Register for the upcoming webinars below. New webinars will be added here as they are added to the calendar.

Catch up with past webinars.

By registering for a partner webinar you are consenting to sharing your information with them. If you do not receive joining instructions for a webinar please email events@theforum.social.

Claire Gallagher, BT-EE Plusnet - Planning Analyst 2022 Case Study

Claire Gallagher at BT-EE-Plusnet used bots to take mundane and lengthy tasks from planners and allow more time for personal development. 

Helen Kemp, BT EE Plusnet - Planning Manager 2022 Case Study

Helen Kemp at BT-EE-Plusnet believes in allowing her people to focus on their strength to bring new ideas and to fail fast and learn fast. 

Ciaran Reynolds, RSA - Planning Analyst 2022 Case Study

Ciaran Reynolds at RSA is an ideas person, happy to try left-field ideas and brings stakeholders on the journey. 

Jenny Hayes, RSA - Planning Manager 2022 Case Study

Jenny Hayes at RSA lets her people follow passions and leads from the front, unafraid to get stuck in. 

Jack Childs, Novuna - Rising Star 2022 Case Study

Jack Childs at Novuna has worked on his own learning, improved processes, and relationships with stakeholders.

Wayne Mitchell, BT EE Plusnet - Planning Manager 2022 Case Study

Wayne Mitchell at BT-EE-Plusnet has worked on giving his team opportunities to learn and believes in leading by example. 

Julie Jowlett, Loop - Planning Rising Star 2022 Case Study

Julie Jowlett at Loop introduced freedom breaks and improved holiday processes to improve morale.

Cameron Croxson, L&Q - Planning Manager 2022 Case Study

Cameron Croxson at L&Q is a central figure in the business respected for the support he gives, willing to develop others and himself.

Karen Christmas, Eurostar - Planning Rising Star 2022 Case Study

Karen Christmas at Eurostar built a plan to manage furlough and is now working with staff returning to work.

Liquorice Consistents – Does somebody at Bassetts not like me?

At our Customer Strategy & Planning Connections conference in Newcastle on 26th April ‘22 we explored probability using Liquorice Allsorts.

Partner Article: Revolutionising CX with Next Generation Cloud Technology

Following the pandemic, the definition of customer experience has been redefined. They expect outstanding service using the channels they prefer (voice, video, text, chat, etc.), with agents who are knowledgeable and empowered to problem-solve quickly. At the same time, work-from-anywhere trends have created new opportunities and challenges in delivering exceptional customer experience.  

Questions to consider for annual leave

As the world reboots after the firm reset of the Pandemic, we have the opportunity to revisit, redefine and reshape how we have done things. 2020 was a strange year, especially for annual leave, as lockdown restrictions changed how we used annual leave and the Government stating leave can be carried over, firmly “kicking the can” down the road, to give us a problem for another day (or year).

2022 Innovation & Transformation Awards: BT Pensions Live Case Study

Held on 9th June 2022

Project Teal: transforming member services at BT Pensions

A powerful transformation was made possible by new customer journeys and technology. This grew a new culture in the operation, with better, data-led decisions. It’s freed up advisors & team leaders to focus on coaching and quality.

Alvaria Accelerate ‘22 Virtual Experience

Accelerate ‘22 is the fastest way to access Alvaria resources including updates on the product roadmap, executive perspective thought leadership sessions, tips and tricks, success stories, use cases, company announcements and more.  

2022 Innovation & Transformation Awards: FIS Worldpay

Held on 16th June 2022

RADAR: unlocking the value of data to transform the business

A complex, ambitious data transformation has brought diverse data sources into one trusted version of the truth, that is easy to use. This is powering engagement, cutting risk and improving service, right across FIS globally.

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