NatWest & QStory - Partnership Awards Case Study 2022

Through this partnership NatWest has supported customers and colleagues in challenging times, and supported wellbeing. Key to the success is QStory’s open approach of actively responding to their customers’ needs and developing the product.

Categories: Library, Awards Case Studies

Dialect & Omnigage & SVL - Partnership Award Case Study 2022

This partnership is delivering innovation at pace for key Fintech clients who expect this, as they themselves bring their innovative products to market. The shared values and communication adopted by the three partners are key factors in this success.

Categories: Library, Awards Case Studies

Cazoo & Calabrio - Partnership Awards Case Study 2022

Key to success of the WFM implementation at Cazoo, was the support of Calabrio’s Customer Success Manager. Working as a one-person department for most of the deployment, this was a key enabler in helping to make decisions and embed change.

Categories: Library, Awards Case Studies

British Gas & Intradiem - Partnership Awards Case Study 2022

This partnership has delivered a step change in productivity, also lifting colleague engagement and customer experience at British Gas. Intradiem’s experience from other customers has been applied brilliantly, so that the technology is well used and delivers value.

Categories: Library, Awards Case Studies

Anglian Water & Aiimi - Partnership Awards Case Study 2022

This long running partnership with Aimii has successfully delivered a wealth of collaborative projects, helping Anglian Water to unlock the value of their data, making information accessible and digestible, which has been crucial to improving operations and decision making.

Categories: Library, Awards Case Studies

Aviva UKGI - Planning Team 2022 Case Study

Putting the planning team at the heart of cultural change within Aviva
Aviva have moved from being a team who produce data to one that is at the heart of a cultural change in the business. They have made it easier for advisors and team leads to have open conversations. Fully flexible preference schedules and freedom breaks have raised morale across the centre.

Categories: Library, Awards Case Studies

HGS - Planning Team 2022 Case Study

Great processes and communication are breaking down siloes at HGS
This planning team grasped the chance to improve their service to operations, implementing new processes, aligned to business goals, and breaking down functional siloes. Most importantly, regular meetings with operations are building trust, and engagement means that changes are made based on feedback and discussion.

Categories: Library, Awards Case Studies

Ricky Hatt, Environment Agency - Rising Star Case Study 2022

Ricky Hatt at Environment Agency built a new Capacity model working closely with his stakeholders.

Categories: Library, Awards Case Studies

Northumbrian Water - Planning Team 2022 Case Study

Back-to-basics is the key to success at Northumbrian Water
A back-to-basics plan and engagement with operations meant a new identity for the Planning Team at Northumbrian Water. New targets have been agreed and a one stop shop has been created for MI where operations can self-serve. Daily huddles and a new strategic plan mean greater engagement and understanding.

Categories: Library, Awards Case Studies

Novuna - Planning Team 2022 Case Study

Putting people first and engaging stakeholders at Novuna
This is a team who always grab opportunities to improve the service they are providing. They want to ensure they are providing what is needed. They have built trust in the operation by engaging at all levels and have put people first by treating everyone as individuals to find out what works best for them. (Previously known as Hitachi Capital)

Categories: Library, Awards Case Studies

Jennifer Askey, Slater & Gordon - Rising Star 2022 Case Study

Jennifer Askey at Slater & Gordon used her time as an advisor to understand what advisors need.

Categories: Library, Awards Case Studies

RSA - Telephony Planning Team 2022 Case Study

Collaboration & flexibility are everything in telephone systems planning at RSA
This telephony systems team are fully integrated within Planning, working together to bring great results quickly. Everyone in the team is approachable to discuss what could happen in different scenarios, and they work with planning to implement new platforms and to train operations how to use them.

Categories: Library, Awards Case Studies

Graeme Ryan, RSA Motability - Rising Star 2022 Case Study

Graeme Ryan at RSA Motability used his network and worked closely with stakeholders to put a playbook in place.

Categories: Library, Awards Case Studies

Severn Trent Water - Planning Team 2022 Case Study

Planning transformation across the business at Severn Trent Water
A transformation in planning, involved reskilling and restructuring the entire team, into one central location. The team have rapidly gained trust, at all levels, with step changes in the service provided, massive cost efficiencies and an impressive capacity for data and analytics that is enabling data-led decisions and one version of the truth.

Categories: Library, Awards Case Studies

Laura Roberts, RSA Motability - Planning Manager 2022 Case Study

Laura Roberts at RSA Motability built a new capacity model that gained the trust of the board and new recruitment was signed off, building the trust of the board.

Categories: Library, Awards Case Studies

Upcoming Webinars