The COVID-19 pandemic is without doubt disruptive, meaning a significant change in the world of customer contact. However, this prompted a huge catalyst for redesigning your strategy, operating model and business continuity plans. This webinar will take a look at now and help us to start think of tomorrow.
- Reflect and learn from different approaches to planning for COVID-19
- Understand how Real-Time automation can support business continuity, with special guest Intradiem
- Start to consider your exit strategy and prepare for the future “business as usual”