Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling A story with Numbers.
Published on 09 September 2019
Take a look at this video about the programme. Just over 7 min long, but packed with information about the new training programme! Note that this programme next kicks off on 9th September.
Put customer experience at the heart of a positive performance and development culture for colleagues and learn new approaches to driving improvement in your role. This course is for professionals, who want to make a tangible difference over the coming year, by changing or establishing robust frameworks for quality and improvement, based on proven methods.
Kickoff Week 9th – 16th September
At least 4 videos will be released, so you can watch before the kickoff week if you wish: The Quality & Improvement Cycle, The 4 Lens Model/Strategy pyramid, The Review & Assessment Framework and an Introduction to the ALP programme and how it will work. Then there will be 4 interactive sessions during the week
The 6 month programme includes:-
Through the programme, you will:
Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.
Author: Alison Conaghan
Categories: The Quality & Customer Experience Forum, Workshops, ALP Best Practice in Quality & Continuous Improvement