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Dealing with Ad hoc Requests

Published on 14 May 2020

Dealing with Ad hoc Requests

Hosted on 14th May 2020 by David Preece and Ian Robertson

Not all ad hoc requests are time-stealers!  Some of them add value and insight and quickly become BAU work.  This session looks at the art behind identifying what is urgent and valuable and what isn’t.
 - Understand the inevitability of Ad Hoc requests
 - Learn how to prioritise requests and eliminate waste
 - See how asking the right questions enables you to quickly understand the driver behind the request

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Author: Alison Conaghan

Categories: MI & Insight Recording

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