Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.
Originally broadcast Tuesday 2nd November 2021, 13:15
Graeme Gabriel and David Kay share practical top tips, tactical insight and strategic vision for digital planning.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing, Digital & Omni-Channel
Originally broadcast Tuesday 2nd November 2021, 12:30
Ed Creasey discusses how the potential to work more flexible shift patterns and in remote locations has thrown resource planning into a new era.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing
Originally broadcast Monday 1st November 2021, 13:15
Join Sabio as we explore the #1 megatrend in the customer experience industry that nobody is talking about.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing, Strategy & Leadership, Learning & Development
Originally broadcast Monday 1st November 2021, 12:30
David Preece talks about why Agility is the only defence your Contact Centre has against volatility and why Intraday Automation is the key to achieving it.
Originally broadcast Monday 1st November 2021, 10:30
Paddy Coleman, hear from the founder of QStory, his journey into planning and driving innovation with Real-Time automation
Originally broadcast Monday 1st November 2021, 09:30
How has our thinking changed during 2021? Phil Anderson and Dave Vernon, Directors at The Forum will explore the ever-changing business environment and the different approaches being taken to drive forward with improvements.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel
Find out how Alvaria is helping enterprise contact centres reimagine the employee experience, 16 –17 November at Call & Contact Centre Expo, Europe’s leading call and contact centre event, at booth # CC-AJ44.
Categories: Library, News & Events, Partner News
On Tuesday 12th October 2021, Lou Carter, founder of Rising Vibe, delivered her very first TEDx talk; Curiosity Cured The Fakeaholic, which explored how our innate fear of judgement stops us being honest about how we feel. A by-product of this is that we don’t have the conversations that matter…
Categories: Impactful Professional Modules, Library, Strategy & Leadership, Learning & Development
The Standards programme is designed as a journey of improvement leading towards accreditation for Planning, Insight and Quality teams and functions. Whether you are at the start of your journey, wanting to understand the fundamentals of best practice, or an established team wanting to become best-in-class this programme is you.
Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel
Categories: Library, Partner News