Learn the best practice principles to help you move from data, through analysis to providing actionable insight which is in demand across your business.
Originally broadcast Monday 1st November 2021, 10:30
Paddy Coleman, hear from the founder of QStory, his journey into planning and driving innovation with Real-Time automation
Categories: 2021 NC On-Demand, Library, Planning & Resourcing
Originally broadcast Monday 1st November 2021, 09:30
How has our thinking changed during 2021? Phil Anderson and Dave Vernon, Directors at The Forum will explore the ever-changing business environment and the different approaches being taken to drive forward with improvements.
Categories: 2021 NC On-Demand, Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Digital & Omni-Channel