2023 Insight Awards: Automation delivers a step change in customer service at Water Plus

2023 Insight Awards: Automation delivers a step change in customer service at Water Plus
Using robots, the team are simplifying processes for their advisors and their customers. Automating time consuming processes is removing the risk of human error and freeing up time to focus on the customer. This has helped to improve efficiency, reduce complaints and increase customer satisfaction.

2023 Insight Awards: Empowering people to help themselves at NFU Mutual Agencies

2023 Insight Awards: Empowering people to help themselves at NFU Mutual Agencies
Connecting data to processes has allowed the team to drive insight-led improvement. Understanding variation across their network is highlighting opportunities. Projection based dashboards then allow stakeholders to do “What if?” analysis to predict the outcomes of their decisions.

2023 Insight Awards: Desktop analytics in the back office at Firstsource

2023 Insight Awards: Desktop analytics in the back office at Firstsource
The team have leveraged data analytics for back office operations. They have integrated many data sources with existing desktop analytics tools. This allowed them to identify many opportunities for improvement. Small transformations are delivering significant benefits.

2023 Insight Awards: Focussing MI on what matters most to do more with less at FedEx

2023 Insight Awards: Focussing MI on what matters most to do more with less at FedEx
Resource challenges made the team think differently about MI. Making life simpler for their audience, they have removed the noise and produced automated Power BI Dashboards. This allowed the team to do more with less resources.

2023 Planning Awards: Darren Harvey at Firstsource

2023 Planning Awards: Darren Harvey at Firstsource works on very varied accounts but always looks to deliver proactive plans to improve performance across these clients. He has worked closely with them to improve efficiencies and standardised reporting which has delivered significant savings.

2023 Planning Awards: Tom Hammond at Aviva

2023 Planning Awards: Tom Hammond at Aviva devised an Allocation Framework that works as a structure for all the transformation modelling he has undertaken. The framework has really improved messaging with key stakeholders who may not be data orientated.

2023 Innovation & Transformation Awards: Creating time for meaningful conversations at Water Plus

2023 Innovation & Transformation Awards: Creating time for meaningful conversations at Water Plus
At the heart of the Innovation & Centre of Excellence is an internal talent growth programme driving improvement through automation and robotics. This isn’t about replacing people, this is about releasing mundane tasks that shouldn’t take a human to do, so the humans can add real value to customers.

2023 Innovation & Transformation Awards: Unlocking the power of data and actionable insight at Firstsource

2023 Innovation & Transformation Awards: Unlocking the power of data and actionable insight at Firstsource
Maximising the power of data to build a capability providing insight and foresight into risks that would otherwise disrupt the operation. Information is no longer dealt with in isolation as the platform brings different teams together to discuss and plan jointly.

2023 Planning Awards: Vanessa Jossi at Lifeplus

2023 Planning Awards: Vanessa Jossi at Lifeplus has focussed on her learning. She learns from others in her organisation and network groups at The Forum, as well as from industry articles. She has redesigned many reports and dashboards across Lifeplus.

2023 Planning Awards: Tabitha Cantrell at Hoover Candy

2023 Planning Awards: Tabitha Cantrell at Hoover Candy interrogated the data supplied by their systems to uncover errors and gained the trust of both operations and the supplier.

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