2025 Best Practice Guide
Raising Standards

Impactful Professional Modules

Learn how to act like the professional you are and develop key influencing and communication skills, with the confidence to move you from job to career. 

Kevin Richardson

Business Innovation & Customer Experience Lead

NHS Business Services Authority

Jacqueline Spencer

Vendor Relationship Manager

Worldpay from FIS

Fola Olafare

Contact Centre Manager

Transport for London

Jas Thiara

Head of Group Workforce Planning & Optimisation

Severn Trent Water

Diane Norton

Forecasting & Capacity Manager

RSA

Kirsty Ringer

Senior Quality Control Manager

Zopa Ltd

Llaura Hughes

Communications and Development Manager

Motability Operations

Scott Budding

Head of WFO

Sabio

Chris Wilkinson

CX Strategic Resource Manager

LNER

Zoe Smy

Planning & Resourcing Manager

CompareTheMarket

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