2023 Innovation & Transformation Awards: Work-life-balance in a blended work environment at Student Loans Company

2023 Innovation & Transformation Awards: Work-life-balance in a blended work environment at Student Loans Company
Redefining flexi-time at scale to provide flexibility for both the business and its people improving employee satisfaction and customer experience. Engaging with key operational stakeholders has been crucial to the success of this initiative, with over 1,000 colleagues now experiencing better work-life balance.

2023 Innovation & Transformation Awards: Busting myths around hybrid working at RSA

2023 Innovation & Transformation Awards: Busting myths around hybrid working at RSA
Bringing data together in one version of the truth to drive understanding, learning and improvement for hybrid working. Using the data to help shape their home, office and hybrid working strategy, to improve attraction and attrition.

2023 Innovation & Transformation Awards: Extending the reach and value of resource planning at Legal & General

2023 Innovation & Transformation Awards: Extending the reach and value of resource planning at Legal & General
Introducing a framework of understanding to use data to make better decisions. Launching Verint Workmanager to track and distribute work to support working practices for frontline employees. Transforming leaders, supporting long-standing processes and people to work in a different more future-minded way.

2023 Planning Awards: Tabitha Cantrell at Hoover Candy

2023 Planning Awards: Tabitha Cantrell at Hoover Candy interrogated the data supplied by their systems to uncover errors and gained the trust of both operations and the supplier.

2023 Planning Awards: Building a better tomorrow for both colleagues and customers at Vitality Health

2023 Planning Awards: Building a better tomorrow for both colleagues and customers at Vitality Health
The team embrace change and keep things very simple and transparent, with great stakeholder communication. Forecasting has improved, with accuracy close to 1%. Real-time optimise systems and reduce non-value contacts. By developing people in the team, they now have a wider view of their impact across the business.

2023 Planning Awards: Extending planning into new areas by building trust and support at SSCL

2023 Planning Awards: Extending planning into new areas by building trust and support at SSCL
The team are feedback driven and overcame change fatigue, with trust scores in the team rising every year. They’ve engaged with operations as they introduce planning into new areas. And they’ve developed the team, to build confidence and extend skills. This has led to promotion and development opportunities for all the analysts.

2023 Planning Awards: Next generation branch planning at Lloyds Banking Group

2023 Planning Awards: Next generation branch planning at Lloyds Banking Group
Intensive time surveys have come in-house so that branch managers and teams are now assessing information about customer behaviour. This now happens more often over a wider range of branch sizes, improving forecasts and leading to better staffing coverage with increased shrinkages and improved service to customers.

2023 Planning Awards: See how data scientists are transforming customer journeys at Legal & General

2023 Planning Awards: See how data scientists are transforming customer journeys at Legal & General
Gathering information form front-line staff has mode possible automated workflows for 27,000 customers per month and led to greatly improved customer journeys. This has increased engagement with the operation. And it’s reduced repeat contacts, increasing the value that advisors can add to each call.

2023 Planning Awards: Planners have interrogated their data to thoroughly understand issues at Hoover Candy

2023 Planning Awards: Planners have interrogated their data to thoroughly understand issues at Hoover Candy
Challenging their software vendors uncovered issues that also impacted other customers. They’ve built relationships with stakeholders, who now trust the information provided. And a new Pathway to Planning offers advisors new career choices. Participants have even become informal planning champions in their teams!

Strength in numbers the value of community

We build strength when we focus on how we collaborate and who we do this with. When we bring together trusted data, analysis and insight alongside a group of people with a collective desire to improve, we can achieve greatness.

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