Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Joint in-person event: AI Breakfast Briefing – What does AI mean for UK Contact Centres?

21st May 2024, Manchester

Date: 21st May 2024
Venue: Chamber Space, Elliot House, 151 Deansgate, Manchester, M3 3WD
Time: 09:30 - 11:30

AI is here to stay, bringing changes and challenges—along with huge opportunities. Join us at Chamber Space in the heart of Manchester for a live panel discussion on the impact of AI in UK contact centres.  Our panel of experts will explore what AI means for advisors, customers, and the overall QA process. 

Will we see advisors being phased out for AI bots? Or is AI just another tool to support contact centre reps?

Free Webinar: 2024 Update: How to Manage the Quality of Customer Care in Financial Services from Scorebuddy

24th April, 2024, 8am PST | 11am EST | 4pm GMT

Evolving regulations, industry disruption, and now added responsibilities around vulnerable customers—financial services agents are already overloaded and new challenges keep emerging.

Free Webinar in partnership with Sabio

TBC

Details to follow

Check back to register