Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards.

We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make.

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in.

Published on 15 October 2020

Free Webinar: Rethinking Operations Sponsored by Verint

Hosted on 15th October 2020

Event date: 15/10/2020 12:00 - 13:00 Export event

Rethinking Operations – why NOW is the time to build on your foundations

All customer operations have had to deal with significant challenges in 2020. Whilst as an industry we have responded well to the global situation, many organisations are still making do with inefficient processes, gaps in data and the disruptive consequences for people management.

This will become unsustainable as we move forward into 2021. Join this webinar to discuss and discover:

- How becoming more proactive now can help create flexibility and success in the future
- The real, key lessons from 2020 and how can we use this learning to build momentum for 2021 and beyond
- What new skills are needed to ensure operational management practices engage our employees and empower our leaders

This must attend webinar, will cover best practices across the industry - as well as what to avoid.

Our webinar partner, Verint, would like to share details on webinars, best practice and thought leadership as well as how their solutions may be able to support your goals. By registering I consent for my registration details to be passed to the webinar partner Verint. Once shared these details will be subject to the Verint privacy policy and I may withdraw my consent at any time.