Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Free Webinar: Micro scheduling, peak shaving and split shifts: Innovations in Planning and the homeworking operating model. Sponsored by Sensée

Published on 16 July 2020

Free Webinar: Micro scheduling, peak shaving and split shifts: Innovations in Planning and the homeworking operating model. Sponsored by Sensée

Hosted on 16th July 2020

Event date: 16/07/2020 12:00 - 13:00 Export event

The switch from bricks & mortar to work-from-home contact centres during the current crisis has posed challenges for IT, HR and Operational Management. But it’s also proven to be hugely beneficial, delivering substantial benefits for organisations and work-life-balance benefits for employees.

In this webinar we examine innovations in Planning and the homeworking operating model - including micro scheduling, peak shaving and split shifts. As well as explaining the meaning of these terms we’ll show how, by applying these innovative techniques to example scenarios, organisations can boost productivity, cut costs and deliver improved work-life-balance.

Sensée Director Rob Smale will also detail the company’s Strategic Homeworking Frame-work, a new model designed to help organisations make the right decisions about who should continue to work from home, when people should return to the office, and how to build sustainable working environments that are both safe and secure.

During an extended Q&A session, attendees will then have the opportunity to discuss their most burning contact centre homeworking issues: from how best to manage work-from-home personnel, to infosecurity and compliance considerations.

Agenda
12.00 - 12.05: Introductions and Agenda (Phil Anderson, The Forum)
12.05 - 12.30: Innovations in Planning and the homeworking operating model (Rob Smale, Sensée)
12.30 - 12.35: Polls
12.35 - 13.00: Question and Answer session
13.00: Ends
 
With 16 years’ experience, Sensée is a specialist in home and flexible working.  Our 1000+ HomeAgents deliver brilliant customer service every day for blue chips including BUPA and Allianz.

www.sensee.co.uk

By registering for this webinar you are agreeing with sharing your contact details with Sensée​

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