Become a member at The Forum

As champions of best practice and professional development, we are the ‘go-to place’ for innovation in customer operations. Membership gains you access to best practice, learning & development and benchmarking resources, with year round support.

Why The Forum?

  • Access to independent support and professional expertise.
  • The only organisation for teams benchmarking planning & insight, now including field, branch & back office operations.
  • Our members span many industries, with regional networks across the UK & Ireland.
  • You don’t always have to travel; many resources can be accessed virtually. We can come to you. 

Why membership?

Membership is your gateway to a community of professionals and provides access to The Forum’s programmes and services. Understand trends & developments across the industry, benchmark with your peers, dissect what it takes to implement award-winning innovation. Upskill your teams to engage their colleagues & stakeholders to better meet demands and deliver against vital organisational priorities. We can tailor our approach to suit your requirements.

Four Professional Communities Of Best Practice

You need never be alone. Join your peers, from all sectors and types of organisation. Keep up to date and learn from best-in-class with networking, benchmarking and learning that is uniquely relevant to your own role.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Customer Strategy & Planning 2020
28th Sept - 9th Oct, Virtually
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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