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Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

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Working Patterns

Published on 15 September 2020

Working Patterns

15th/16th September (tbc): 9:30 until 11:30

Event date: 15/09/2021 09:30 - 11:30 Export event

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Autumn Series
Working Patterns

15th/16th September (tbc): 9:30 until 11:30
Variety and flexibility has been given a different meaning with the adoption on home-hybrid-office working. The tradition start and end time has been challenged, as well as the demand of micro-shifts and preferential shifts, with employees wanting some “pull” control over their working hours.
 - What shift variety are you currently offering and considering?
 - What stops you from handing control to your employees, to select their shift patterns?
 - How often should working patterns be reviewed, changed? What notice period is acceptable for employees? 

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Author: Alison Conaghan

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