Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum hold events for leaders to network and hear from inspirational speakers through out the year.

Leadership Forum - 2020 Vision: transformation & technology

Published on 28 April 2019

Leadership Forum - 2020 Vision: transformation & technology

28th April, Grand Hotel, Gosforth, Newcastle

Today’s Forum celebrates our 20th Anniversary at the Forum, with 2020 Vision. How do we gain the clarity of vision required to move forward purposely? By looking back, we can learn from our evolving practices over the past 20-years and crystallise our knowledge of best practice and standards now. Then we can look ahead to the challenges and changes we will face over the coming decades.

The Leadership Workshop is your chance to learn from and share with your peers as leaders

How will future technology shape your business strategy? Consider how technology has changed over the past 10 or 20 years and what this meant to business, customer and colleague. What is likely to change in the future, what are the lessons learned from the past?
Continuing from opening key notes, take a closer look at the Strategy Pyramid and the culture that we need. What are the different dimensions to setting targets, and target typology, to understand how to set, communicate and achieve targets (not ‘fudge’ them)?

Comments (0)Number of views (335)
Print

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

Copyright © 2020 - All Rights Reserved - theforum.social