Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Our Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

Are you a Director or Senior Leader? 
Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year. 

2024 Spring Customer Strategy & Planning Conference (In-Person)

Tuesday 23rd April 2024, Mercure Manchester Piccadilly Hotel

Learn WHY we need to keep “Raising Standards in Customer Operations" 
This highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.

2024 Spring Customer Strategy & Planning (Virtual)

13th - 17th May 2024

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.

2024 Best Practice Showcase (In-Person)

Thursday 27th June 2024, Principal Hotel, York

Learn WHAT our award finalists are doing to keep “Raising Standards in Customer Operations”.
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Speakers will be announced following the announcement of our award winners in April 2024 at Mercure Hotel, Manchester.

2024 Best Practice Showcase (Virtual)

2nd - 4th July 2024

Learn WHAT our award finalists are doing to keep “Raising Standards in Customer Operations”.
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

Speakers will be announced following the announcement of our award winners in April 2024 at Mercure Hotel, Manchester.

2024 Autumn Conference #RaisingStandards (Virtual)

14th - 18th October 2024

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2024 Autumn Conference #RaisingStandards (In-Person)

Tuesday 5th November 2024, Delta by Marriot - Nottingham Belfry Hotel

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Strategy & Leadership: Impossible to Inevitable Assisted Learning Pathway

Published on 25 November 2023

Strategy & Leadership: Impossible to Inevitable Assisted Learning Pathway

w/c 25th November 2024, Virtual Learning

Event date: 25/11/2024 13:00 - 29/11/2024 14:30 Export event

This learning pathway will take you on a journey to help you change your mindset and learn key professional skills to support your role now and in the future.  Combining The Forum’s Learning Academy and i2i Goal Achievement programmes, along with monthly tutorials you can benefit from working alongside a cohort group, bespoke learning and mentoring support from The Forum and i2i.

How it will work?

Starting with a week of bite-sized learning and 1-to-1 support, you can then design your own learning journey over the next 5-months.

The Forum’s learning modules:

Day

Title

Description

Monday

Strategy Pyramid

Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals

Tuesday

Stakeholder Mapping

This module provides an overview of the fundamental components of successful stakeholder management.

Wednesday

Understanding People

Explore people patterns to help you interact and influence.  All we need to do is understand ourselves and our stakeholders better.

Thursday

Principles of Persuasion

It is vital we are able to engage and influence key stakeholders, learn how to change their views on something in order to become an advocate

Friday

Target Typology

Learn how do you avoid your targets being misunderstood, misinterpreted and misused

You will also have your first 1 to 1 tutorial with The Forum, to help map out your learning journey, being clear of your starting position, along with personal goals and business objectives.

You will also start your i2i journey, with first of 14 learning modules.  In the words of i2i founder Michael Finnigan: “You're about to discover how to unlock your true potential, using the same proven techniques and strategies we've taught to business leaders and elite sports people around the world. You will learn to solve problems that may have been holding you back for years, remove limiting beliefs and barriers to achieving your goals, build confidence, increase resilience and be inspired to new levels of ambition along the way. The Goal Achievement Programme gives you the tools to be at your very best more often and to achieve new heights in whatever you commit to.”

Following the launch week, you will have access to The Forum’s Learning Academy Modules taking advantage of the variety of courses on offer.  The monthly tutorials will keep you focused and help to stay on target to achieving your goals.

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Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team