Best Practice Events & Site Visits

We facilitate site visits and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Due to the current situation, we are turning our Best Practice Site visits into a virtual experience. More information is available on each visit below. Just click on Read More.
 

Virtual Best Practice Day for Quality & Customer Experience

Published on 09 June 2019

Virtual Best Practice Day for Quality & Customer Experience

9th June 12:45-16:30

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. We will host this virtually on Zoom. 

This is the chance to meet and learn from all 6 finalists in the National Quality Best Practice Team Awards. Before the day, you get the chance to review short videos on YouTube, for all 6 teams. Then, on the day 
 - You get to talk to key players involved in making this happen, to draw out the learning and ask your own questions
 - We break into network groups, sharing experiences and digging deeper on key topics of interest 
 - We end the day by sharing key learning and learn about the issues we are working on, which can be the focus on future national networking events 

Agenda    
12:30    Doors open –networking 
12:45    Welcome and Introduction
             The Quality & Improvement Cycle 
13:15    Transforming the role of Quality at npower and at William Hill – meet key players
13:45    Transforming customer operations at HM Revenue & Customs and The Financial Conduct Authority – meet key players 
14:15    Break
14:30    The Quality & Knowledge Management Models at Motability Operations – meet key players
15:00    Networking and Discussion in virtual table groups. Meet and learn from others tackling similar challenges 
16:00    Learning, takeaways and next steps
16:30    Close
 

Today’s virtual best practice day brings together our two local networking groups with others looking to drive best practice in quality or improvement.

Take this chance to meet and hear from all the finalists in our 2020 Quality Awards – as well as other professionals.

Future networking groups in Sept and Dec will give the chance to develop these discussions and networking. At present we are planning these to be virtual, but this will be reviewed as the easing of the lockdown becomes clearer  

Book your place

To book your place complete the form below using your work email

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


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