Best Practice Events & Case Study Live

We facilitate Case Study Live and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Watch the Finalist presentations to catch up with the story before you join the Case Study Live


Transformation & Partnership in technology and operations

Published on 15 June 2020

Transformation & Partnership in technology and operations

Tuesday 15th June 09:30 – 12:30

Event date: 15/06/2021 09:30 - 12:30 Export event


This virtual Case Study Live is your chance to meet and speak with Awards finalists from the partner awards: Hoist Finance & Aspect, and Capquest & Noble Systems. Understand more about what’s happening in other organisations and sectors. At this virtual, interactive workshop, you can hear more about how they achieved their success.

  • See how the right partners can enable unprecedented transformation in the business and agility in responding to the need for rapid change, such as in the pandemic? 
  • Learn about the role of planning, analytics and techniques like gamification to help leaders and managers motivate and develop people.
  • See how collaboration and trusting relationships enable rapid, agile responses in times of change and uncertainty.

Understand more about what’s happening in other organisations and sectors. Meet key stakeholders in these organisations and can network to learn from other members working on these same topics and challenges. 

Noble Systems worked with Capquest to transform performance culture, as well as resource planning, with ROI in 8 months. Their deployment of gamification is exceptional in how they motivate and develop people. 

A wider operational transformation is the focus for Hoist Finance and Aspect. An ambitious roll out of a new pan-European omni-channel platform, was accelerated into a few weeks, to support working from home with lockdown. This huge logistical challenge was overcome by an exceptionally close and collaborative relationship, with mutual positive challenge and trust. 

In the Transformation Awards, a host of approaches at Hoist Finance have engaged people and supported colleague wellbeing, from speech analytics to resourcing strategies, including a wonderful, virtual, pan-European “Eurovision Contact Centre Contest”. Take a moment to look at their ward finalist video before this session as there is much to learn.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


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