This virtual Case Study Live is your chance to meet and speak with Awards finalists from the partner awards: Hoist Finance & Aspect, and Capquest & Noble Systems. Understand more about what’s happening in other organisations and sectors. At this virtual, interactive workshop, you can hear more about how they achieved their success.
- See how the right partners can enable unprecedented transformation in the business and agility in responding to the need for rapid change, such as in the pandemic?
- Learn about the role of planning, analytics and techniques like gamification to help leaders and managers motivate and develop people.
- See how collaboration and trusting relationships enable rapid, agile responses in times of change and uncertainty.
Understand more about what’s happening in other organisations and sectors. Meet key stakeholders in these organisations and can network to learn from other members working on these same topics and challenges.
Noble Systems worked with Capquest to transform performance culture, as well as resource planning, with ROI in 8 months. Their deployment of gamification is exceptional in how they motivate and develop people.
A wider operational transformation is the focus for Hoist Finance and Aspect. An ambitious roll out of a new pan-European omni-channel platform, was accelerated into a few weeks, to support working from home with lockdown. This huge logistical challenge was overcome by an exceptionally close and collaborative relationship, with mutual positive challenge and trust.
In the Transformation Awards, a host of approaches at Hoist Finance have engaged people and supported colleague wellbeing, from speech analytics to resourcing strategies, including a wonderful, virtual, pan-European “Eurovision Contact Centre Contest”. Take a moment to look at their ward finalist video before this session as there is much to learn.