2020 Team and Individuals Winners & Finalists

Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

The winners were announced on Friday 11th September 2020. Click on links below to see the winners from each Community.