2020 Awards Winners & Finalists - Insight
Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.
The Awards were presented on Friday 11th September 2020
- Analyst of the Year: Lu Katz, RS Components
- Manager of the Year: Henry Carman, Legal & General
- Team of the Year: Dwr Cymru Welsh Water
You can view the case studies and presentations for each finalist using the links below. Full citations for each winner are at the bottom of the page.
Recognise, acknowledge & celebrate