2020 Awards Winners & Finalists - Insight

Recognition for planning, insight, quality or other teams showing Progressive and sustained benefits in working practices/performance. By recognising those who are leading the way, we help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.

The Awards were presented on Friday 11th September 2020

Individual Awards

  • Analyst of the Year: Lu Katz, RS Components
  • Manager of the Year: Henry Carman, Legal & General

Team Awards

  • Team of the Year: Dwr Cymru Welsh Water

You can view the case studies and presentations for each finalist using the links below. Full citations for each winner are at the bottom of the page.


Recognise, acknowledge & celebrate


Insight Teams


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Bringing new best practice for insight into this Welsh water company

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Building AI capability to optimise use of
engineer visits

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Using customer journey insight to redefine forecasting model

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How insight drives performance with planning and coaching data


Citations

Our Analyst of the Year, Lu Katz from RS Components, has demonstrated an eagerness to learn and share, finding innovative ways to make complex insight intuitive, creating simple solutions to complex problems.

Our Manager of the Year, Henry Carman from Legal & General, has helped their organisation drive performance. Working closely with stakeholders has enabled the team to develop the tools and measures that are making a real difference.

The Insight Team of the Year, Dwr Cymru Welsh Water, has rapidly transformed the culture of Insight, focussing where they can add most value, delivering insight not just reports. The result? A significant, measurable improvement, with transformation in every area of the business.


Would like some advice and guidance on our awards programme?

Download the Information Pack or discuss your options with us today: 0333 123 5960

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