Just released - the 2017 innovation shortlist and some brilliant videos


We wanted you to be the first to see the Innovation Awards shortlist for 2017 – and some amazing conference presentations and workshop materials that have just been released this week. Christmas is a busy time, but if you can take 15 mins to watch one of these it will set you up for the year.Also, can you take a moment for this 
short survey? Is employee engagement part of your picture for workforce management in 2017?

Even better, sign up below for the free Best Practice Week in January and book time in your calendar to watch the videos we'll send you on 23rd January. Why not build up your habits for Continuing Professional Development, as part of your new year's resolution? Get regular updates on our website- including news about accreditationprofessional developmentjobs and our 2017 events.

With our best wishes for a Merry Christmas and a Happy New Year,
Phil Anderson & Chris Rainsforth, Community Development Managers

Innovation Awards:see the 2017 finalists

These organisationsshowcase what excellence looks like, transforming customer experience in the contact centre, sales,back office and beyond

See the 11 finalists

What do you want to do differentlyin 2017?

Best Practice Week: Jan 23-27. Tell us what you would like us to focus on. What skills are you looking to strengthen? What knowledge do you need to tap into?

Book this free week now

Sign up for the 2017 Challenge this month

Maximise your impact as a team with a well defined delivery objective, backed up by a comprehensive support mechanism to resolve the issues identified

Find outmore

See 14great case study videos and presentations

Many keynote & award winning presentations from our National Conferences are now online. Take 15 minutes now for some great inspiration before Christmas

Planning·Insight·Quality

Rising to the digital challenge

Membersshare advice on how planning can rise to the challenge of every digital channel and create an integrated customer experience


Watch andRead More

Disruptive customer care with Martin Hill Wilson

How do you manage customer operations in a world where what was "impossible" is now an everyday occurence?

Watch andRead More

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Customer Strategy & Leadership videos 

Customer Strategy & Leadership Forum Launch

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