Strategy & Leadership Forum Events

We run regular events for Directors and Senior Leaders to enable us to raise standards in customer operations together. These are invitation only events and designed to:

  • Create a shared industry vision
  • Drive improvements that deliver business imperatives
  • Grow customer and colleague engagement
  • Develop talent & elite teams
  • Build collaboration across functions to raise performance

Each event will include keynote speakers with plenty of time for discussion and debate. To request your invitation or to find out more please contact for your invitation.

Upcoming Events

Thursday 14th September
240 Blackfriars, London

08:00 – 14:00
You may also wish to join us for our Best Practice Site Visit to the FCA the previous day or the Best Practice Site Visit to TUI on September 7th in Swansea..

Tuesday 28th November
Chesford Grange, Warwickshire 

09:00 – 17:00, join morning and lunchtime speakers at the National Planning Conference, then enjoy the dedicated Leadership Speakers and Workshop from 1400, with leadership networking dinner for those who can stay. 

Monday 24th &  Tuesday 25th April 2018
The Majestic Hotel, Harrogate
Join us for the Leadership Forum alongside Customer Strategy & Planning 2018 – The Forum’s annual flagship conference 

Take the chance to look at our full programme of hugely popular methods for best practice benchmarking, networking, learning & development. Review our  key dates for 2017 and you'll see the programmes that have become a benchmark of excellence. Find out what’s new and explore these links to discover some extra sparkle for 2017 and a new degree of flexibility to meet your organisation’s specific needs. 

Download our print-friendly brochures for learning and development, Standards Benchmarking or the full 2017 programme




Customer Strategy & Leadership videos 

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