Strategy & Leadership Forum Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. 

  • Create a shared industry vision
  • Drive improvements that deliver business imperatives
  • Grow customer and colleague engagement
  • Develop talent & elite teams
  • Build collaboration across functions to raise performance

Upcoming Events

  • 23rd & 24th April 2018, The Majestic Hotel, Harrogate alongside Customer Strategy & Planning 2018, The Forum’s annual flagship conference. Register your interest now.

Past Events

  • 28th November, Warwickshire 09:00 – 14:00 alongside National Planning Conference. Hear from Mike England, UK Managing Director at RS Components and other speakers about what makes it possible to really put the customer at the heart of everything you do.
  • 14th September, Central London Tim Harford, radio presenter and “Undercover Economist” at the FT gave a stimulating presentation which provoked much lively discussion. See the video

Each event will include keynote speakers with plenty of time for discussion and debate. To request your invitation or to find out more please contact

Download our print-friendly brochures for learning and development or Standards Benchmarking



Customer Strategy & Leadership videos 


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