Customer Strategy and Leadership

Today’s leaders faces many challenges: reducing costs, while increasing customer and colleague engagement and striving to deliver higher performance overall. What’s more, customer demands and the omni-channel challenge require new skills in many functional teams, which now need to work together and with numerous broader business areas.  

As champions of best practice and professional development in customer contact, The Forum is widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus. We offer you, as leaders, a dedicated forum in which you can focus on strategic development of your organisation’s specialist capabilities, bringing functions together to raise standards and drive improvements that deliver your business imperatives. 

Explore these pages or contact our leadership team to get involved. Watch the videos from recent leadership events and read about Sir Clive Woodward speaking at our recent launch event for this forum.


The Customer Strategy & Leadership Forum, is part of The Forum, champions of best practice and professional development in customer contact, established since 2000. Keep yourself up-to-date by following us on social media, call us on 0333 123 5960, email us on or contact us direct. This site has been optimised to display best in browsers running at a resolution of 1280 pixels+. You can view our Privacy Statement here.


Customer Strategy & Leadership videos 


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