Customer Strategy and Leadership
Today’s leaders faces many challenges: reducing costs, while increasing customer and colleague engagement and striving to deliver higher performance overall. What’s more, customer demands and the omni-channel challenge require new skills in many functional teams, which now need to work together and with numerous broader business areas.
As champions of best practice and professional development in customer contact, The Forum is widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus. We offer you, as leaders, a dedicated forum in which you can focus on strategic development of your organisation’s specialist capabilities, bringing functions together to raise standards and drive improvements that deliver your business imperatives.
Explore these pages or contact our leadership team to get involved. Watch the videos from recent leadership events and read about Sir Clive Woodward speaking at our recent launch event for this forum.