Videos and Podcasts

To access our library of Videos please enter or confirm your details.

We use cookies to continuously improve our website to deliver content that is relevant to you. We provide the latest in Best Practice to Raise Standards within the customer contact industry.


*We will add you to our emailing list with all our latest Best Practice and upcoming events. You can update your preferences at any time within the email. For more information read our Privacy Policy


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

Copyright © 2019 - All Rights Reserved - theforum.social