Contact: Daniel SolomonTel:
tel: 07767 701475 
email: daniel.solomon@zoomint.com

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors -  86 NPS for 2017 , has 1600+ customers, and 300+ partners across 90+ countries. ZOOM's software helps contact centers improve the customer and agent experience - by capturing, analyzing, and improving the quality of all interactions - while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some of the world’s largest companies – Marks & Spencer, Finansbank, Cigna, Rostelecom, IBM, Novartis or Saudi Aramco. ZOOM’s suite includes call, video, and screen recording with omnichannel quality management, advanced analytics, workforce management, elearning, and more. 

Learn more at www.zoomint.com.


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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

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