Teleopti, A Calabrio Company

Teleopti, A Calabrio Company

Contact: Nick Smith

Address:
Teleopti Ltd  
Chiltern House Business Centre
45 Station Road
Henley on Thames
Oxon RG9 1 AT
ENGLAND 

Phone: +44 (0) 1491 845315
Email: info@teleopti.com
Websitewww.teleopti.com 

Teleopti, a Calabrio company, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. 

Teleopti provides everything necessary to effectively manage staff, forecast demand, create schedules automatically, develop accurate and insightful reports, increase employee engagement and improve overall customer experience.  

Teleopti WFM solution includes:

  • Staff forecasting
  • Scheduling and optimization
  • Agent engagement and motivation
  • Intraday management 
  • Reporting and performance
  • The latest in gamification 

Cloud or on-premise 
Available either on-premise or as a cloud based solution Teleopti has sophisticated mechanisms for managing many contact channels, media and skills, virtual contact centres and agents.  WFM also serves as the hub for an organisation’s larger workforce optimisation strategy and Teleopti has the flexibility to manage that strategy.

Working with customers for continuous improvement 
Perhaps the most important success factor for Teleopti is its relationship with its customers.  The ability to work with so many industry leaders (within their respective fields) has been critical to the company’s continued development of innovative and problem-solving WFM solutions. 

Since the start in 1992 we have grown our customer community to 100 countries, collaborating with partners worldwide, and today Teleopti WFM plans and empowers over 500,000 employees.

Print

Theme picker


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

Copyright © 2019 - All Rights Reserved - theforum.social