Contact: Nick Smith
Chiltern House Business Centre
45 Station Road
Henley on Thames
Oxon RG9 1 AT
Phone: +44 (0) 1491 845315
Teleopti, a Calabrio company, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.
Teleopti provides everything necessary to effectively manage staff, forecast demand, create schedules automatically, develop accurate and insightful reports, increase employee engagement and improve overall customer experience.
Teleopti WFM solution includes:
- Staff forecasting
- Scheduling and optimization
- Agent engagement and motivation
- Intraday management
- Reporting and performance
- The latest in gamification
Cloud or on-premise
Available either on-premise or as a cloud based solution Teleopti has sophisticated mechanisms for managing many contact channels, media and skills, virtual contact centres and agents. WFM also serves as the hub for an organisation’s larger workforce optimisation strategy and Teleopti has the flexibility to manage that strategy.
Working with customers for continuous improvement
Perhaps the most important success factor for Teleopti is its relationship with its customers. The ability to work with so many industry leaders (within their respective fields) has been critical to the company’s continued development of innovative and problem-solving WFM solutions.
Since the start in 1992 we have grown our customer community to 100 countries, collaborating with partners worldwide, and today Teleopti WFM plans and empowers over 500,000 employees.