Contact: Nick Herbert
Tel: 0345 260 8060

Adexchange help clients reduce agent workload and improve Contact Centre performance by designing better customer journeys and creating more effective content. We improve results across Email, Chat, SMS, Web, Social, Survey, Live Agent and IVR by bringing the skills to influence customer behaviour and response. By applying best practice principles to every touchpoint we typically help our clients:

  • Increase channel shift
  • Reduce agent workload
  • mprove self-service rates

Adexchange simultaneously reduce operational cost and improve CX while ensuring Tone of Voice remains consistent across every channel. Our work is effective, measurable and available in over 30 languages across 44 territories.


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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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