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Capacity Planning Analyst

17 October 2019

Capacity Planning Analyst

Job Introduction

We have an exciting new opportunity within our Distribution Planning and Strategy Team who are looking for a Capacity Planning Analyst to join the team.

As a Capacity Planning Analyst you will support appropriate resourcing levels across all customer contact in line with agreed Service levels.  You will be responsible for predicting future supply against the demand and will need to be able to bring the numbers to life for your key Stakeholders to enable decision making to meet customer demand. With an overall focus on providing an excellent customer experience whilst increasing efficiency and productivity, you will be responsible for delivering robust and reliable plans to ensure Skipton Direct and the Branch Network have the Capacity to meet contact demands of customers across various channels and interaction types.

Main Responsibilities

If The successful candidate will be responsible for:

  • Work closely with the Planning Team to collectively work towards and achieve the team goals and objectives.
  • Provide recommendations to the wider planning team on opportunities and risks
  • Proactively identify and articulate capacity and recruitment plans where expected resource levels vary from requirements and work with Stakeholders to agree actions to close, reducing customer and financial impact
  • Identify where changes to processes may be necessary to optimise Service levels
  • Support short mid and long term planning, accurately forecasting FTE requirements
  • Ensure the timely update of people changes e.g. leavers to update plans accordingly and report on resource levels​

Ideal Candidate

The ideal candidate will have a focus on analysis and numbers and will have strong Excel skills. They will have high attention to detail and take pride in the quality of their work as well as having strong organisational skills.   Excellent written and verbal skills will support the individual with Stakeholder management and building relationships. 

We are looking for someone who is adaptable and open to change, thrives off new challenges and is always looking for ways to improve.  

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work for us

We’re committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing, including our Employee Assistance programme, the opportunity to buy extra holidays and shopping discount vouchers
You’ll be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued recognised and rewarded.

More information on our benefits can be found here

Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age


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