New agenda just released for Customer Strategy & Planning: 23 – 24 April 2018, Harrogate

How can we be the best we can be? Join us to gain inspiration and learn from experienced practitioners on the most significant issues and trends facing our industry. 

See the full agenda online 

The rich agenda at this year’s Customer Strategy & Planning conference brings together 600 forward-thinking members of our community and other customer professionals in Harrogate on 23rd- 24th April in Harrogate. 

A vital part of the calendar for our community, this highly-rated event is far more than just a conference. You get to meet and learn first-hand from practitioners, business leaders and other members of our community who are delivering successful change. 
What’s more, it is the only best practice conference 100% focussed on the needs of specialist teams in planning, analytics, insight, continuous improvement, quality and customer experience. 

 As members most of you have places allocated already as part of your membership. But this is a chance to review the agenda and consider who else in your team or wider organisation will benefit.

There is no other place where you can hear directly from all the 2018 Innovation Award finalists! This sets the tone for an exceptional two days,” explains Paul Smedley, Founder & Chair at The Forum. “I’m repeatedly told that our community stands out because of the energy, openness and experience of our members. Come, learn and you can be sure to take away a stack of ideas that can save you money and make your organisation truly great for both colleagues and customers!”  

Sponsored by QStory, Customer Strategy & Planning 2018 will provide inspiration and insight with a huge choice of case studies, keynote presentations, workshops, technology showcases and plenty of time for networking, expert problem solving and breakout discussion. Speakers include Sky, Barclays, BT, HomeServe, ADT Fire & Security and The Chartered Institute of Marketing. 

See the full agenda online

The Conference will close with the 16th Customer Contact Innovation Awards Gala where we announce and celebrate the winners of these much sought after awards, to be held in Harrogate on 24th April 2018. There will also be a chance to meet and learn from all the finalists at the site visits which take place in June. Dates will be announced over the next month.



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