See the 2018 Innovation Awards Shortlist and Conference recap


I am really pleased to be able to share the shortlist for the 2018 Innovation Awards, just released today, which reveal a powerful range of the best approaches to improve your customer operations. Take a look and book to see them at our conference on April 23-24 in Harrogate or the Site Visits in June/July.
This builds on the brilliant stories of success that made our National Conferences on November 28-29 such engaging and inspiring events this year. Students on the challenge programme also led the way, in driving personal learning and contribution. 
With investment in new members of the Forum team to support you, as well as a farewell from a few who have moved on, all of us wish you a very happy Christmas and New Year. 

Kind Regards,
Paul and Phil

Paul Smedley, Chair/ Founder
Phil Anderson, Head of Best Practice (Planning)

0333 1235960 (main office)







New learning: National Planning Conference

Conference is over and we hope you are now taking a lot of fresh ideas back to your work. Our specialists took time to reflect on their thoughts and what the key topics for 2018 will be.

Read their thoughts here 


Looking to further your career development?

2018 University programme dates are now available. These course are awarded by Ulster University, this is an excellent opportunity for your personal development 

See the 2018 dates






Missed the Conference, or want to recap?

See the keynotes that show how to truly be customer centric: Mike England, MD at RS Components, Paddy Coleman, MD at QStory & The Forum's Founder Paul Smedley

Watch the videos here


2018 Challenge Programme 

Learn and develop best practice and apply proven methods for continuous improvement. Let the challenge programme power your personal learning

Click here to find out more






New: 2018 Innovation Awards Shortlist

Eleven organisations have been shortlisted to win the 2018 Customer Contact Innovation Awards. They will present on April 23 - 24 and the winners announced at the Gala dinner on April 24th 

Click here for the full list


Investing in support for you as members

Bob Stella joins from L&G to head up our L&D Programmes, with 3 new experienced practitioners and 6 new members of the membership and support teams. 

Learn more about the team











Career Opportunities

Opportunities this month include: Head of Resource Planning, Business Intelligence Manager and Workforce Management (WFM) Real-Time Analyst.
Organisations including: PFS and Affinion International 





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