Conference, Awards and Site Visits

Four Conferences, Four Awards and a multiple site visit programme

Customer Strategy & Planning 2016

The Forum Conference in April brings together experienced professionals in all the specialist Forums with business leaders and industry experts. This a fantastic opportunity to hear real, insightful learning from experienced practitioners on the most significant issues and trends facing our industry.

The Innovation Awards

These prestigious awards provide industry recognition for change programmes and innovations that have delivered significant measurable improvements for employees, customers, business and other stakeholders. All the finalists present at the Forum Conference and host Best Practice Site Visits so that members can learn first hand how they achieved their success.

Best Practice Site Visits

Our site visit programme is a chance to see, first-hand, the challenges faced by different centres and the tools and processes they use. Facilitated by the Forum, they combine a visit to the award finalist’s site, with a chance to ask questions of the hosts and to network with other members. Why not take the chance to visit the Innovation Award finalists during the summer and autumn?

A Conference and Awards programme for each Professional Forum

Each Professional Forum will hold an annual conference and awards programme: National Planning Conference and Awards, National Data, Analytics & Insight Conference and Awards and National Quality & Customer Experience Conference and Awards. The new awards will recognise individual specialists or teams; winners (or their managers and colleagues) will share their story at the conference, making these awards a vital part of the annual calendar of learning and best practice.



Select the event below to find more information

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