FAQs: Stepping-stones to success with speech analytics

In 2010, just a quarter of The Forum’s members were investigating the use of speech analytics. Today there is a clear appetite to adopt the tool but many are still unsure of the basics. See how industry experts answer the five most frequently asked questions.

Speech analytics has come a long way in the past four years. Today, there are several compelling case studies illustrating the business benefits from a customer experience and efficiency standpoint – some of them Innovation Award winners like Neopost, British Gas and Experian.

Read the full article.

First published in the 2015 Best Practice Guide Changing gear: rise to the customer challenge.

Take a look at these articles, videos and links
Insight Challenge 2015 – Moving towards data led decision making
Key Topics in Data, Insight and Analytics
Speech Analytics at The Forum
Speech Analytics Best Practice Guide
Stepping-stones to success with speech analytics


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