LV= Case Study 2015 - Homeworking: A flexible working culture

Who should attend? This session is for anyone who is considering homeworking as a solution or who has a homeworking solution in place but wants the chance to make improvements. Whether you are a leader, a planner, or in HR this session highlights the key ingredients of successful homeworking.

Learn how homeworking at LV= has boosted morale, improved customer experience, raised productivity and delivered a £2.3 million return on investment.

  • See how to make homeworking a realty in your business and discover how LV= have made homeworking work for the business, its people and its customers. 
  • Understand how existing employees are selected and supported for homeworking
  • Hear how communication and engagement are achieved with a remote workforce
  • Learn about the initiatives that supported roll out and how homeworkers still feel part of the company culture.

A new homeworking scheme for existing colleagues has grown to include 147 people from the pilot scheme of just 39 volunteers. A host of practical initiatives were developed to support the full roll-out, with the aim to have up to 300 homeworkers by the end of 2016. Homeworkers are top performers, there is a marked difference in service and there is strong focus on communication within the team. The customer journey is nearly 10% shorter with homeworkers, they make 33% fewer transfers and are four times more likely to fulfil overtime requests. Recruitment is via a special assessment centre to test suitability and Homeworkers need to provide a suitable working environment at home. Above all, the chance to work at home is highly prized and 97% of homeworkers rated their happiness in role as a 10 out of 10.

Site Visit Agenda, 16th September, Croydon

09:30 Presentation: Project overview and introduction
Site tour
Meeting the support teams - Groups in rotation 30 mins per group – including BREAK
1 – Planning
2 – CIO & Project Mgt
3 – Training & HR
Meeting with Senior Leadership Team
Groups in rotation 40 mins per group – including BREAK
1 - Focus group with Homeworking staff on how the change has affected them
2 - Focus group with Team Leaders on how they managed & helped support Homeworking
3 – Overview of communication and engagement
Final Q&A
Networking discussion
Next steps

To hear more about this Awards finalist at the conference or on a site visit please email or call 0333 123 5960.

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