2015 Innovation Awards Finalist shortlist

Fourteen innovations have been shortlisted to win the Customer Contact Innovation Awards. This year’s shortlist is one of the most balanced in recent years, offering innovation in planning, insight and quality and all with the focus on raising standards and meeting increased customer expectations. The level of impact demonstrated by specialist support teams in these organisations is astounding. They have made change happen; confident skilled professionals really do make innovation a reality.

The winners will be revealed at the Gala dinner taking place on Tuesday 28th April in Newcastle. This is the closing night of Customer Strategy & Planning 2015 where all the finalists will speak about how they achieved their outstanding results, so do make sure you join us and find out more about how they have delivered such outstanding results. See the full agenda.

Take a look at these articles, videos and links
Ageas Retail Direct Case Study 2015 - Transforming planning and sharing best practice
Allianz Insurance Case Study 2015 - Customer Insight: Closing the loop
British Gas Residential Energy Case Study 2015 - A comprehensive review of working patterns
British Gas Services Case Study 2015 - Delivering the end to end customer experience
Direct Line Group (DLG) Case Study 2015 - Risk & compliance: see how confidence sets people free
Essex &Suffolk Water Case Study 2015 - Coaching, quality and improving customer experience
HM Revenue & Customs Case Study 2015 - Automating security transforms the call
Hughes Insurance Case Study 2015 - EQUIP: quality and continuous improvement
LV = Case Study 2015 - Engagement: driving a customer culture
LV= Case Study 2015 - Homeworking: A flexible working culture
Motability Operations Case Study 2015 - Ask Mo: how knowledge gives confidence with customers
NHS Business Services Authority Case Study 2015 - Planning across the business for Patient Services
RESPONSE Case Study 2015 - Transform how communication happens in the business
RSA Insurance Group Case Study 2015: Shared services: making things better together

Read the 2014 award finalist’s case studies and take a look at the 2014 winners.

See also our new award programmes to showcase best practice in Planning, Insight and Quality & Customer Experience. These are designed to recognise excellence and inspire others, giving a fantastic opportunity to gain external recognition for the hard work and success achieved by you and your team.

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Take a look at these articles, videos and links
Ageas Retail Direct Case Study 2015 - Transforming planning and sharing best practice
Allianz Insurance Case Study 2015 - Customer Insight: Closing the loop
British Gas Residential Energy Case Study 2015 - A comprehensive review of working patterns
British Gas Services Case Study 2015 - Delivering the end to end customer experience
Direct Line Group (DLG) Case Study 2015 - Risk & compliance: see how confidence sets people free
Essex &Suffolk Water Case Study 2015 - Coaching, quality and improving customer experience
HM Revenue & Customs Case Study 2015 - Automating security transforms the call
Hughes Insurance Case Study 2015 - EQUIP: quality and continuous improvement
LV = Case Study 2015 - Engagement: driving a customer culture
LV= Case Study 2015 - Homeworking: A flexible working culture
Motability Operations Case Study 2015 - Ask Mo: how knowledge gives confidence with customers
NHS Business Services Authority Case Study 2015 - Planning across the business for Patient Services
RESPONSE Case Study 2015 - Transform how communication happens in the business
RSA Insurance Group Case Study 2015: Shared services: making things better together


 

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