The MI Maturity Model – The Culture Axis

This is where we benchmark “how we do things around here”. We need all stakeholders engaged with the part they and others have to play. Can we demonstrate an appropriate structure of accountability and empowerment?

Take a look at work by Shop Direct (2010), Coventry Building Society (2009) and RSA (2007).

Do you have questions in the areas below? Or more importantly, are these the answers you are looking for? If so, then browse through the articles listed below to explore all levels of maturity on this topic of Culture.

  • Leadership
    • Communication
    • Directions
    • Listened to / Action
    • Ownership
  • Relationships
  • Engagement
  • Know the part I have to play
  • Listened to / Action
  • Empowerment – “Upside Down Management” / “Distributed Leadership”
  • Accountability – management to customer relations
  • Part others have to play
  • Proactive
  • “I can do it”
  • Absence / Attrition
  • Climate
  • Coaching
  • Environment
Take a look at these articles, videos and links
Coventry Building Society Awards Case Study 2009: Same Day in. Same Day out.
Data, Analytics & Insight
Key Topics in Data, Insight and Analytics
Royal & Sun Alliance Awards Case Study 2007: A Great Place to Work at Royal & Sun Alliance
Shop Direct Awards Case Study 2010: Customer first powers transformation
What does ‘good’ look like? - The MI Maturity Model
White paper: Assessing the Reliability of Computer-Processed Data


(c) Professional Planning Forum 2000-2019
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