Speech Analytics at The Forum
Taking advantage of speech and text analytics
Keep up-to-date and fast track your learning, by taking advantage of a growing body of experience in this area. Speech analytics has clearly come of age in the last two years in the customer contact industry, with members demonstrating remarkable benefits in the nine innovation award case studies we have published in the last few years (see links below).
We hope to offer further free places this year on our one-day training workshop but places are strictly limited, so book now if you are looking to implement or evaluate the use of this technology for your organisation.
Chris Rainsforth - See bio and contact details
Take a look at these articles, videos and links