National Data, Analytics & Insight Conference 2015


Watch the Videos and Presentations of the sessions you missed

Directly addressing the needs of Data, Analytics & insight Professionals as well as business leaders, this one day conference day offered an inspiring mix of networking, presentations, case studies, round tables and workshops. Take time now to read or watch the sessions that you missed. You can still learn from the inspiring keynote presentations, awards finalist case studies and workshops. Just choose from the selection in the agenda below.

National Data, Analytics & Insight Conference, 18th November 2015
Registration & Networking

Changing Gear in Data, Analytics & Insight. Simon Butler & Steve Woosey open the day with highlights on progress being made by members on the 2015 Insight Challenge, and reveals ways in which this can be taken further. More info 

See the presentation and video


Award-winning inspiration from

the 2015 Manager of the Year, Dave Hignett at RSA, and 2015 Insight Hero, Steven Stewart at Tesco GI. Plus round-table group discussion, networking and the chance for your questions. More info

See the presentation. See Steven's video & Dave's video

Award-winning inspiration

from 2015 Analysts of the Year, John Holder at RSA & Paul Pritchard at Direct Line, and the 2015 Rising Star, Ben Rathbone-Wells at npower, plus the chance for your questions and our networking tables. More info

See the presentation

12:40 Keynote: Life time value.  See how insight on the lifetime value of customers can drive behaviours and processes throughout the business. Natalie Keightley, Customer Engagament Solutions Marketing Lead at Avaya, shares new research and shows how you can assess your own organisation. Followed by lunch at 1315. More info

See the presentation and video

1240 Showcase: Analytics.

Speech analytics specialists at Nexidia demonstrate practical applications of analytics that achieve measurable results for key challenges faced by insight, quality & customer experience professionals. Followed by lunch at 13:10. More Info

See the presentation

13:10 Keynote: Talent Development. How do we uncover & develop talent in support teams? Phil Anderson, Senior Specialist at the Forum, shares experience from members & broader research. A fantastic chance to learn, ask questions and be inspired. Take an early lunch first at 12:30. More info

See the presentation and video

13:20 Showcase: Visualisation for Humans. 

Adam Booth,  UK Visualisation Expert at Qlik demonstrates how we can design high-impact visualisation of data, by understanding how brain perceives shape and colour, and exploit the power of storytelling. Take an early lunch first at 12:30. More info

See the presentation

Award-winning inspiration from

the winners in our Team of the Year Awards with insightful case studies from RS Components, RSA and LV= plus the chance for discussion and your questions. More info

See the presentation. See LV's video, RS Components video and RSA's video

Insight Workshop. Have you

ever struggled to get your audience to understand insights from your data? The this workshop can help!  Step-by-step guidance on easy-to-implement techniques & simple principles, led by Simon Butler and Marie Montoya (RSA). More info 

See the presentation


Conference Endnote: Draw together the learning from the day and gain fresh inspiration from keynote speakers about how we can change gear, adding value with analysis and presentation of information, as Quality, Customer Experience or Insight professionals. Adrian Morley will speak on using Voice of the Customer information to drive insight and influence the strategic direction of the wider enterprise. James Lawther, Head of Insight & Improvement at RSA, on Maximum impact: the problem with analysis and what to do about it.  Chaired by Simon Butler, Head of Best Practice, with a keynote from Chris Rainsforth, Senior Quality & Customer Experience Specialist, this is also your chance to learn more about the opportunities for development, learning and support from the Forum in 2016. More info

See the presentation. See Adrian's video and Q&A. See James's video and Q&A


Leadership Forum: Hear the inspirational keynote speakers in our Strategy & Leadership event. Harj Johal, Director of Customer Operations at Direct Line Group  demonstrates how customer focus has become vital in the fast-changing and highly competitive insurance sector and charts the key strategies that support success.  Heather McGill, formerly head of Customer Experience at London 2012 Olympics has overseen some of the world's best experiences. Tonight she shares insight on the end-to-end customer journey, planning a customer vision and creating that cohesive experience. This forum includes the opportunity for round-table discussion and questions to speakers. More info

See the presentation and video

“Massive congratulations for what was another fantastic event … I feel proud to be part of such a great community.”

Sven Hill, Group Online Measurement Manager, Belron Autoglass

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Take a look at these articles, videos and links
Customer Strategy and Planning 2015


 



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