National Data, Analytics & Insight Conference 2018

20th November 2018, Eastwood Hall, Nottingham NG16 3SS

Directly addressing the needs of Data Analytics & Insight Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops. 

   

We are delighted that Alan Williams, MD at SERVICEBRAND GLOBAL will be our opening keynote speaker. A passionate advocate of the power of front line employees in delivering a memorable customer experience, he talks about the ‘Values Economy’ and aligning functions up, down and across the organisation. See more

Through practical case studies, thought leadership, benchmarking and networking, our 2018 conference offers you new material across many key topic areas along with the chance to keep up to date on the fundamentals of good insight. 

National Conference Agenda

08:00 Registration and Refreshments – visit the conference EXPO and meet key industry suppliers
09:00 Opening Keynote: Be your Personal Best + Alan Williams, Director at ServiceBrand Global. Find out more 
10:00 Networking
10:30

Leadership Discussion: Values & cross-funtional working. Meet & dicuss with fellow leaders. Ask your questions of Alan himself. 

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Customer Keynote: Beyond Assessment - Increase the value and drive further improvements for your Quality & Voice of the Customer outputs.

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Insight Keynote: A journey to discover the hidden insight in out organisations.

 

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
11:30

Leadership Workshop: How are our operations evolving? How can this drive cultural change? 

 

Workshop: How to establish effective behaviour-based Quality frameworks

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Workshop: AI & Machine Learning

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Case Studies: Customer Insight from interaction analytics & social

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  Lunchtime: Take an early lunch to join a 13:15 session or a late lunch after your 12:30 session.
12:30

Leadership Workshop continued

 

Workshop: Explore with Nick Herbert the suitability of emojis in correspondence and emails.

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Informal Networking: Bring lunch & take time to reflect with others: your challenges, your learnings today.

 

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
13:15

Leadership Lunch

 

Workshop: Alan Williams explores how living your values, in practice, supports your personal development. 

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Showcase: Explore the new L&D Academy, our most accessible offering ever

 

EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
   
14:15

Workshops for the Planning Standards Benchmarking Group

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Performance &Qaulity Showcase: Learn how 5 teams developed new approaches to quality and customer

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Workshop: How to structure data to create an interaction-centric view of your  world.

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Workshop: Practical methods for influencing stakeholders. A taster session of one of our powerful learning academy modules 

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15:15

 

Workshop: Defining a customer experience focussed on what's most important to your brand 

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Workshop: How to drive performance through Insight

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EXPO: Take time to visit the EXPO or set up meetings to make the most of your day.
16:30 Round table discussions, informal networking and reflections from the day with the Forum team and session speakers.
17:30 Conference Close

 

 

 

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