Conference Exhibitors

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National Data, Analytics & Insight Conference 2016 - Presentation & Videos

Watch the Videos and Presentations of the sessions you missed

Directly addressing the needs of Data, Analytics & insight Professionals as well as business leaders, this one day conference day offered an inspiring mix of networking, presentations, case studies, round tables and workshops. Take time now to read or watch the sessions that you missed. You can still learn from the inspiring keynote presentations, awards finalist case studies and workshops. Just choose from the selection in the agenda below. We will be adding videos of most presentations over the course of the next few weeks, so please visit this page again.

07:45 Digital Transformation

Following the Leadership Forum's Digital Hothouse, get up-to-date on the impact of digital in the contact centre. See what is possible now and what we need to consider for the future.

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See the full presentation slides and watch the video

09:00 Breakthrough Performance: Steve Woosey and Ian Robertson from The Forum will kick off the day and launch

the 2017 Best Practice Programme. Where are Insight functions driving breakthrough performance and demonstrating value? How do we release this potential in us and our teams? How can we today offer us fresh insight and leverage the resources of the wider professional community?


See the full presentation slides. Watch Ian Robertson's presentation video.

Maximise the value of Insight
Developing Talent in the Insight Team
10:30

Team of the Year – See how the insight team at Geoban work to each other’s strengths and add value to the business, structuring data, telling the story effectively & using insight to drive improvement.

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See the full presentation slides and watch the video

Analyst of the Year– Mae Stafford at Allianz shows what happens when analysts commit to their own development, pioneer new approaches & work effectively with others to make a real difference.

Find out more

See the full presentation slides and watch the video
11:20

Manager of the Year – Stewart Daly at Tesco Bank Insurance shows how leadership in insight can release potential in the team and the business, applying drive and determination to engage stakeholders at all levels. 

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Analyst of the Year – Andy Riddell at Anglian Water demonstrates how depth of analysis, outstanding collaboration and real passion for the value of insight can shine through in everything an analyst achieves.

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See the full presentation slides and watch the video

12:10 Technology Showcase

Big data and analytics can be hard to deliver in practice. CallMiner highlight three powerful techniques and show how they can be delivered.

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See the full presentation slides

12:10 Benchmarking & Accreditation

Three members share how standards benchmarking created robust roadmaps for improvement. Hear about the new standards frameworks for Insight, Quality & Customer Experience.

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See the full presentation slides and watch the video.


12:45 Learning & Qualifications

Catch up on the L&D opportunities with the Forum. Meet the tutors & see which parts of the BSc meet your needs. With Ulster University.

Find out more

See the full presentation slides

13:30 Workshop (1330 - 1500)
Move from MI & Reporting to Insight.

This interactive workshop, facilitated by the Forum's experts, offers the opportunity to gain insight from award-winners, challenge participants & other professionals. Essential knowledge for anyone looking to make a significant step change in 2017 or setting out on the journey. 
- Hear what others have done to achieve success. 
- Understand the simple steps that move you forward. 
- Learn how to create capacity, use it effectively and build the case for investment.


Find out more

See the full presentation slides and watch the video

Case Studies–Customer Insight
Online growth. See how visibility of customer pain points & accountability at RS Components drives improvement in web search, local stock availability & delivery, helping UK online grow twice as fast as the core business.

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See the full presentation slides and watch the video

14:20 Disruptive Customer Care
How do you manage customer operations in a world where what was “impossible” is now an everyday occurrence? Take time for a stimulating session with Martin Hill Wilson, industry authority on emerging trends in customer service design.

 

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See the full presentation slides and watch the video

15:15 Conference Endnote – Breakthrough Performance

Draw together the learning from the day, with inspiring keynote speakers: Mark Davies, Head of Customer Service at the Environment Agency, and Nicola Callan Head of Engagement & Learning at The Forum. How do we maximise the value we add to our orgnisations, embed our functions as a business-critical capability and release the potential of our people?

Find out more

Watch the video.

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