Conference Exhibitors

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National Conference for Data, Analytics & Insight: 29th November 2017

Directly addressing the needs of Data, Insight & Analytic Professionals as well as business leaders, this one day conference offers an inspiring mix of networking, presentations, case studies, round tables and workshops. 

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08:00 Registration and Refreshments – visit the conference EXPO and meet key industry suppliers
09:00 Releasing potential: Chaired by Nicola Callan at The Forum, the stimulating opening keynote speakers include Paul Smedley, Founder & Chair at The Forum on the latest trends and opportunities, Mats Rennstam, Managing Director at Bright on Insight, Customer Experience and how to improve your customer NPS - and interview with practical tips and fresh ideas from our two specialist experts in Insight and Quality.
 

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10:00 Refreshments, networking and EXPO
  Insight Award Winners
10:30 Project of the Year

Learn from Sainsbury’s Bank how to maximise your value and develop your team as a credible centre of excellence - building credibility, driving improvement & working together well.

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Manager of the Year

Be inspired by our award-winner Karen Parsons Home Retail Groupwho has shown that one of the most powerful things a manager can do is to step back and trust their team. Hear about the results this has achieved.

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11:30 Team of the Year

Learn from our Team of the Year at Worldpay how taking every opportunity to learn and improve, automating to release value add insight opportunity and cross-skilling to reduce points of failure has empowered the team to deliver breakthrough performance. Delivering knowledge and empowerment across the support functions and wider business.

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Rising Stars

Learn from our 2017 award winners Ashley Handyside & Ashley Valentine at RS Components and Ben Cassidy from AXA Direct & Partnerships. See how you could maximise your value and develop your team as a credible centre of excellence – collating data and building tools with the end user in mind, using strong engagement planning & test and learn methods to deliver an influential series of tools to their business.

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  Networking lunch in the restaurant and a choice of showcases
12:30 Early Lunch

Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date.


 
Employee Engagement

Hear LV= and Sabio who share stories of success

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13:10 Late Lunch

Take a buffet lunch in the EXPO area, network with colleague from other organisations and meet exhibitors to keep yourself up to date.

Challenge Workshop

Tailored support for those completing the 2017 Challenge or about to start the 2018 Challenge. By invitation only. This runs from 13:10 - 14:30. It includes a working lunch and networking opportunities. Find out more.

L&D Showcase
Practical tips & resources to support your professional development. It's also the chance to meet tutors and see which parts of the University Programme meet your needs.
 
13:45 Keynote Presentations

Bob Stella from The Forum focusses on robotics, automation and the balance between human and machine interaction.

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Networking Groups
Take this chance to meet with special interest or industry groups, to share experience on common challenges. By invitation or prior request. Contact us to set this up.
 
     
14:30 Insight Detective Workshop

Explore how to think beyond the data, to identify the opportunities that will make the biggest difference to your organisation.

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Speech Analytics Workshop

Define how speech and interaction analytics can be a game change for improving customer experience and driving continuous improvement. With practical case from award winners Homeserve & N Brown Group.

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Customer Experience Workshop

See how engaged employees can become advocates for your business and help you deliver a better customer experience. With success stories.

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16:30 Happy Hour: networking & drinks with leaders & professionals
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