Explore effective ways of presenting data in a meaningful, interesting and engaging way. Help to make your Capacity Plans easier to understand and improve the way you inform and persuade your key stakeholders.

- Understand why your existing reports don’t excite or engage your stakeholders
- Learn the basics of data visualisation and how to communicate information
- Apply “2 key questions” and start the use the tools and resource you need

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

• Be able to display complex data in a simple way
• Have techniques for emotional engagement
• Have a clear engagement strategy

Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.

After this course, you will;

• See how each planning stage impacts others
• Explore the importance of handoffs and the data journey
• Understand the importance of shrinkage and forecasting in maintaining an effective plan

Learn how to apply the whole planning cycle, from capacity to scheduling & realtime, with the chance to explore further your role and where it fits in.

After this session, you will understand;

• The key drivers of performance and how to explain them
• How to set up effective data, reporting & comms plans
• Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

Learn how to determine the optimal approach and build an operational playbook, in order to improve your Real-Time function and tactical planning framework.

After this course, you will understand;

• The role of Real-Time and how to add most value as analysts
• The predictability/impact of events. How to set effective triggers and actions
• How to analyse your flexibility demands and manage shrinkage