Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling a Story with Numbers.
Learn how to determine the optimal approach and build an operational playbook, in order to improve your Real-Time function and tactical planning framework.
After this course, you will understand;
- The role of Real-Time and how to add most value as analysts - The predictability/impact of events. How to set effective triggers and actions - How to analyse your flexibility demands and manage shrinkage
Categories: The Professional Planning Forum, Workshops, ALP Operational Readiness & Effectiveness
As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.
On-demand modules
We have a wide range of virtual modules that you can view at your own pace.
Covid-19 Webinar Series 2
You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.
National Conferences 2021w/c 1st November Virtually and 9th November face-to-face Annual conferences dedicated to the needs of their communities.
Customer Strategy & Planning 2021Catch up on the highlights Learn first-hand from practitioners and business leaders who are delivering successful change.
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