One-day Workshops

Benefit from face-to-face interaction on these one-day workshops, which include a free group mentoring call after 6-10 weeks. Often run in-house, some are scheduled as public courses, like Telling A story with Numbers.

1-Day Influencing Skills for Analysts & Managers

Published on 15 November 2019

1-Day Influencing Skills for Analysts & Managers

Date TBC

The Course

This one-day course will help you to understand how decisions are made, utilise behavioural preferences and identify the preferences of those we want to influence.

Who should attend?

This one-day training workshop is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation.

Course Leader

TBC

Learning Outcomes

  • Understand the concept of influencing vs manipulation
  • Understand social styles and influencing principles and how to use these to aid influencing
  • Appreciate how humans make decisions and take away methods to try in the workplace

What our attendees said

A great mix of practical work and presentations. Thanks for a great day


Everything was awesome. Really pleasant and interesting

Course Date

Start Date End Date Location
TBC TBC TBC

Price

Member £545
Non-Member £595
*All prices exclude VAT

Enquiry Form

Is this course right for you? To speak to a course leader, call us on 0333 123 5960. To book your place complete the form below.

Comments (0)Number of views (94)
Print

Theme picker


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

Copyright © 2019 - All Rights Reserved - theforum.social