Workshop Programmes and Assisted Learning Pathways

Our new workshop programmes for 2020 are continually updated with examples of the latest developments. They build skills in interactive ways, so you learn alongside others and explore how to implement new approaches.

Managing Assumptions

Date TBC

Understand the need for everyone to realise the importance of managing your assumptions and how targets can drive behaviour

- Consider the importance of assumptions in your models
- Ensure understanding of the impact of variances through the day and between people
- Build your stakeholder engagement

Accuracy & Confidence

Date TBC

This course is part of the “strategic analyst” series of webinar, designed to help everyone in analytical roles become a more active contributor to their organisation’s strategic narrative. In this webinar we will explore:

- What is strategy
- Benefits of working at the strategic level
- Making sense of your organisational strategy
- Forecasting with you strategy in mind
- Influencing strategy through forecasting

Data visualisation in Capacity Planning

Date TBC

Explore effective ways of presenting data in a meaningful, interesting and engaging way. Help to make your Capacity Plans easier to understand and improve the way you inform and persuade your key stakeholders.

- Understand why your existing reports don’t excite or engage your stakeholders
- Learn the basics of data visualisation and how to communicate information
- Apply “2 key questions” and start the use the tools and resource you need

Best Practice in Insight, Reporting and Analysis

28th February, London

Learn the secrets of great analysis and reporting that drives action, whether working on resourcing, customer, performance, analytics or other types of data.

After this session, you will understand;

  • What good looks like: with examples, trends, top tips and pitfalls to avoid
  • How reports & presentations can drive brilliant learning
  • Methods to improve data structure, accuracy and analysis

Planning & Insight in Field & Branch Operations

17th March, Leeds

Learn how to apply the whole planning cycle, from capacity to scheduling & realtime, with the chance to explore further your role and where it fits in.

After this session, you will understand;

  • The key drivers of performance and how to explain them
  • How to set up effective data, reporting & comms plans
  • Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

Planning & Insight in the Back Office

October, Midlands

Learn how to apply the whole planning cycle, from capacity to scheduling & real time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

  • The key elements of capacity plans and backlog management
  • How to set up effective data, reporting & comms plans
  • Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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