Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free regional networking events for members to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead. These are poplar events, they fill up fast. Often hosted by members, space is limited.

Book the events listed below or contact us if you would like an event nearer you. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands. Networking across Europe is possible where there is sufficient interest.  

Planning & Insight Networking Group

Central London, 21st January 2020

This is the chance to network, share experiences  and work together on key issues. The group will be for Planning, Data and Insight professionals, and the topics for discussion are up to you. Our Networking group today is hosted in Central London.

Planning Networking Group

Edinburgh, 29th January 2020

Join this local Scottish networking group hosted by our member organisation ATOS and discuss challenges, different approaches and solutions for successful change. Hear from our hosts on its CX Lab and recent award-winning case study from ECCCSA Silver Award for Best Medium Contact Centre. In addition to open networking, we will be discussing the biggest changes over the past 20-years and how to prepare for change in the next 20-years?

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops


Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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