Meet and share best practice, challenges & new ideas with like-minded professionals.

Contact us to join one of our new free regional networking events for member or come along to one of the main conferences or site visits – both a fantastic networking opportunities, as well as providing a host of new ideas and content. If you are not yet a member, you are welcome too.

Remember to book ahead – these are poplar events and they fill up fast, often hosted by members and space is limited.

Planning & Analysis Networking Groups

  • North East England – next date TBC
  • Scotland – next date TBC
  • Ireland – October, Dublin TBC
  • London – 17th September, Blackfriars
  • London – 29th October, Blackfriars
  • Midlands – 24th September as part of the e.on Best Practice Site Visit Fully Booked
  • Leeds - 17th September as part of the Openreach Best Practice Site Visit

Quality Networking Groups

  • Bradford – 11th September
  • Bristol – 1st October
  • York – 3rd December
  • London – 6th December

To find out more or book a place please contact

Other Networking Opportunities
Innovation Awards Site Visits

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch

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