Prices And Booking – National Conferences 2019

This year the National Conference is on 6th November in Hilton Manchester Deansgate. Prices are listed below. Members please note that we will review your booking in line with your membership package and if we have any queries we will contact you. 

Conference places do not include accommodation. If you require this, we recommend the convenience of staying onsite at the conference venue, Hilton Manchester Deansgate You can find further information on accommodation here.

Places are free to members using member places in line with level of membership. Other places are available and the relevant registration fees are below. All prices are exclusive of VAT.

2019 National Conference prices

Member Price Non-Member Price 
1 day conference place  £725 £775

Discounts available for 3 or more places made in a single booking (offer not applicable to Gala Dinner).
Special discounts or guest passes are available for members involved in specific programmes or wishing to invite senior business leaders. Please contact us for details. 

All paid for places must be settled within 28 days for invoice places and/or immediately for bookings after 1st October, 2019. A credit card guarantee can be used to hold a place. All bookings are subject to The Forum's normal cancellation terms which can be read here. Cancellation does not automatically mean an invoice is no longer payable.

Book Your Place(S) Now

Use this form to book your place(s) now or please direct any queries to or call Isabelle on 0333 123 5960

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


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National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
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