Upcoming Conferences

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference and one day community conferences that offer a great opportunity to learn, share and network.

Look here for our Leadership Forum events

Leadership Forum

Catch up with the Leadership Forum

Join other leaders to network and enjoy inspirational speakers and discussion

Customer Strategy & Planning 2020

27th & 28th April 2020, Grand Hotel Gosforth, Newcastle

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Expreience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.

- Great ways to benchmark, develop new ideas and network with fellow professionals.

- Inspiring case studies from key brands, in different sectors and type of organisation.

- Focussed discussions and presentations, plus the chance to try new L&D modules.

Rodney Assock

Director Operational Services 

LV= Insurance

Richard Brimble

Managing Director

Understanding & Learning LTD

James Brooks

Innovations Team Analyst

Capita

Simon Butler

Head of Planning 

esure Insurance Services Ltd

Lorna Fretwell

Senior Manager

BGL Group

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Ian Gibson

Director of Health,

Ingeus

Zoff Makda

Head of Operational Planning,

L&G 

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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