Awards Judging Panel 2020

Experienced external judges, together with experts from The Forum, visit finalists on-site, to meet with agents, managers and others to individually assess the scope and impact of each innovation.

Rodney Assock

Rodney Assock

Director Operational Services 

LV= Insurance

James Brooks

James Brooks

Innovations Team Analyst

Capita

Richard Brimble

Richard Brimble

Managing Director

Understanding & Learning LTD

Simon Butler

Simon Butler

Head of Planning 

esure Insurance Services Ltd

Lorna Fretwell

Lorna Fretwell

Senior Manager

BGL Group

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Ian Gibson

Ian Gibson

Director of Health,

Ingeus

Zoff Makda

Zoff Makda

Head of Operational Planning,

L&G 

Mike Migliore

Mike Migliore

Head of Customer Value,

The Times and The Sunday Times

Nathan Milne

Nathan Milne

Resource Planning Manager,

Co-operative Banking Group

Richard Moore

Richard Moore

Analytics & Insight Manager,

Anglian Water - Insight

Nick Moule

Nick Moule

Head of Planning,

Capita

Eoin Power

Eoin Power

Director of Planning,

BT - EE

Zoe Smy

Zoe Smy

Lead Planning Manager,

BGL Group

Jas Thiara

Jas Thiara

Head of Planning & WFM,

Severn Trent Water

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Operational Effectiveness
10th- 11th September, Glasgow
2-Day Operational Effectiveness (Intra-day) Workshop.

MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops

Conferences

National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2019
Learn first-hand from practitioners and business leaders who are delivering successful change.

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