Awards Judging Panel 2020

Experienced external judges, together with experts from The Forum, visit finalists on-site, to meet with agents, managers and others to individually assess the scope and impact of each innovation.

Rodney Assock

Rodney Assock

Director Operational Services 

LV= Insurance

James Brooks

James Brooks

Innovations Team Analyst

Capita

Richard Brimble

Richard Brimble

Managing Director

Understanding & Learning LTD

Simon Butler

Simon Butler

Head of Planning 

esure Insurance Services Ltd

Lorna Fretwell

Lorna Fretwell

Senior Manager

BGL Group

Benedicte Frew

Benedicte Frew

Head of Distribution Planning & Strategy

Skipton Building Society

Ian Gibson

Ian Gibson

Director of Health,

Ingeus

Zoff Makda

Zoff Makda

Head of Operational Planning,

L&G 

Mike Migliore

Mike Migliore

Head of Customer Value,

The Times and The Sunday Times

Nathan Milne

Nathan Milne

Resource Planning Manager,

Co-operative Banking Group

Richard Moore

Richard Moore

Analytics & Insight Manager,

Anglian Water - Insight

Nick Moule

Nick Moule

Head of Planning,

Capita

Eoin Power

Eoin Power

Director of Planning,

BT - EE

Zoe Smy

Zoe Smy

Lead Planning Manager,

BGL Group

Jas Thiara

Jas Thiara

Head of Planning & WFM,

Severn Trent Water

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About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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